Privacy Policy

This Privacy Policy explains how Cycle Fixation handles personal data in connection with its bicycle servicing website and workshop operations. It applies to information collected through inquiries, bookings, intake, repairs, collection, and related communications.

Policy guidance

This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

Subject to applicable law, you may ask to access your personal data, correct inaccurate information, or request deletion where retention is not required. You may also object to certain processing or ask for clarification about how your data is used. Some requests may be limited where we must keep records for legal, accounting, or service-related reasons.

Available rights depend on the nature of the request and any legal exceptions that apply.

Requests

How to Make a Request

To help us process a rights request, please provide enough information to identify the relevant record and the nature of the request. We may ask for additional details before responding if the request is unclear or if verification is needed. Where a request is accepted, we will act within a reasonable period and explain any lawful limitation if we cannot fully comply.

Requests are reviewed before action is taken to confirm identity and protect records.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, complete repairs, maintain service history, handle payment and accounting records, and meet legal or operational obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary. Retention periods may vary depending on the type of record and the reason it was collected.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated. We encourage users to review the policy periodically so they remain aware of current practices.

We review this policy when our practices change or when legal requirements are updated.

01 · Collection

Data We Collect

We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote approvals, repair records, collection summaries, and limited technical data such as device or browser information. Where a payment is made, payment-related information may be processed through the chosen payment method. We do not seek more information than is reasonably needed for workshop operations, recordkeeping, and communication.

The data we collect depends on the service request and the way the website is used.

02 · Sources

Sources of Data

We receive data when you contact us by phone, email, contact form, or in person at the workshop. We also obtain information from the bicycle inspection and repair process, from payment and collection steps, and from basic website interactions such as form submissions or technical logs. If you provide information about another person, you should do so only where you have authority to share it.

Most information comes directly from the customer during booking, intake, and service follow-up.

03 · Cookies

Types of Cookies

We may use essential cookies to support site operation, session cookies to maintain form or navigation state, and limited preference or analytics cookies to understand how the site is used. Cookies may help remember basic settings, improve page performance, and reduce repeated input during a visit. We do not use cookies to make decisions about bicycle servicing or repair outcomes.

Cookie use is limited to ordinary website functions and basic measurement.

04 · Controls

Cookie Controls

We use standard browser and site controls to manage cookie preferences where available. You may block or delete cookies through your browser settings, and you may choose not to submit forms that rely on them. Some cookies are necessary for the site to operate properly, while others support basic analytics or form handling. Disabling certain cookies may reduce functionality.

Browser settings can usually limit or remove cookies, although some site functions may be affected.

How We Use Data

We use personal data to respond to service inquiries, schedule and manage bicycle intake, carry out mechanical inspection, prepare and confirm quotes, perform repair and adjustment work, complete quality checks, and provide collection summaries. We also use data to communicate about appointments, parts compatibility, payment handling, recordkeeping, website administration, and compliance with legal obligations. Where additional work is identified during inspection, we use the information needed to obtain approval before proceeding.

Processing is tied to workshop operations and the administration of the website.

Service Providers and Partners

We may share personal data with trusted service providers that support website hosting, communications, record management, payment processing, or similar operational functions. These parties are expected to handle data under appropriate confidentiality and security obligations. We do not sell personal data, and we do not share it for unrelated marketing by third parties.

Service providers receive only the information needed to perform their role.

Legal Disclosure

We may share personal data with public authorities, regulators, or other parties where disclosure is required by law, court order, or a valid legal process. We may also disclose information to protect our rights, investigate misuse, or respond to a safety or security concern. Any disclosure is limited to what is reasonably necessary for the purpose involved.

We disclose data only when there is a lawful basis or a clear operational need.

Privacy email

[email protected]

Privacy phone

+92 322 6260224

Workshop address

3, 25, Abbottabad, 22010, PK

Privacy contact

Contact Page